Caption.Ed vs Zoom
See why people are choosing Caption.Ed over the inbuilt captioning feature of Zoom for live sessions, in-person meetings, lectures and more.

Already using Zoom? Great—so are we!
Caption.Ed works seamlessly with Zoom, replacing its in-built captions with something much better. Whether you’re joining a Zoom meeting or running one, Caption.Ed gives you far more accurate captions and a live, scrollable transcript you can refer back to, so you won’t miss a thing.
How we’ve stepped it up
What makes Caption.Ed better
Unmatched accuracy
Caption.Ed is built for real-world accuracy. We outperform major cloud providers, offering better recognition of accents and supporting industry-specific terminology.
Unlike Zoom’s transcription tool, which can struggle with specialised subjects, Caption.Ed makes sure every word counts, no matter how complex the conversation.
Know who said what, with speaker labels
Caption.Ed automatically identifies and labels different speakers—whether you’re in an in-person meeting or online—making transcripts easier to follow and more useful to review.
With Zoom, you’d need a separate license to get this level of clarity, adding extra steps and extra cost. With Caption.Ed, speaker labels are built in and completely free!
Captions, anywhere, anytime
While Zoom only provides captions for live sessions hosted on Zoom, Caption.Ed gives you captions whenever and wherever you need them. Whether it’s a lecture, an in-person meeting, or a video call, across any device or platform (not just Zoom), Caption.Ed has you covered.
Fully personalised experience
Caption.Ed is made for you. With advanced accessibility features like multiple colour modes (light, dark, sepia) and adjustable caption window sizes, you can personalise your experience to suit your visual and accessibility needs, exactly how you want it.
Full transcription and note-taking features
With Caption.Ed, captioning is only part of the picture. You can take real-time, contextual notes alongside live captions, highlight key moments, and mark important content.
Need to review something? Easily scroll back over live captions or search through your notes after a session. When you’re done, export everything—notes and transcripts—for future reference.
Award-winning customer support at no extra cost
With Caption.Ed, you get access to our award-winning, UK-based support team at no extra cost. Unlike Zoom, which reserves live support for only premium users, we’re here for everyone.
Whether you’re using Mac, PC, or Google-based systems, our support team ensures you have the help you need whenever you need it, all at no additional charge.
The definitive breakdown
Caption.Ed vs Zoom
Feature | Caption.Ed | Zoom |
Live captions across all platforms—not just Zoom | ![]() | ![]() |
Industry-leading accuracy | ![]() | ![]() |
Dark, light, and sepia mode | ![]() | ![]() |
Customisable interface for improved accessibility | ![]() | ![]() |
Works across web, desktop, mobile, and browser | ![]() | ![]() |
Captioning for in-person interactions | ![]() | ![]() |
Ability to scroll back over live captions | ![]() | ![]() |
Downloadable transcripts | ![]() | ![]() |
Generate captions for pre-recorded content | ![]() | ![]() |
Ability to add notes alongside captions | ![]() | ![]() |
Customisable dictionaries | ![]() | ![]() |
Designed with accessibility in mind | ![]() | ![]() |
UK-based live customer support at no extra cost | ![]() | ![]() |
Everything you need to know
FAQs
Caption.Ed works seamlessly across a range of applications, including Zoom, Microsoft Teams, Google meets and YouTube, providing consistent, high-quality captions regardless of the platform. It also has note-taking functionality, allowing users to create structured, accessible notes that go far beyond what built-in captioning tools provide.
Many users have switched from built-in captioning tools due to the improved accuracy and flexibility of Caption.Ed. Common reasons include the ability to use it across multiple platforms (including in person lectures and meetings), better handling of complex terminology, and the ability to retain and edit transcripts for later reference. Users also utilise its note-taking functionality, which built-in tools do not have.
One example of this is Grace, who had tried various in-built tools but found that none matched the accuracy and reliability of Caption.Ed. Read Grace’s story here.
Caption.Ed allows students to access captions and transcripts across any application without being restricted to specific platforms. It enhances efficiency with time-stamped, searchable transcripts, making revision and review significantly easier. The ability to customise subject-specific vocabulary ensures significantly better accuracy than generic built-in tools, improving accessibility for students in specialised fields.
Unlike in-built tools, Caption.Ed has been designed with accessibility features at the forefront of the user experience for example the ability to switch to Sepia display mode.
Students with hearing impairments benefit from Caption.Ed’s ability to provide captions in environments where built-in tools are unavailable, such as in-person lectures.
Additionally, students with ADHD and dyslexia use the transcript editing and note-taking features (functionality that isn’t offered via in-built solutions) to improve comprehension and organisation. This ensures they retain and review information more effectively.
Built-in captioning tools, such as Microsoft’s auto-captioning in Teams or Mac’s Live Captions have limited accuracy, don’t provide domain-specific terminology, and do not support in person interactions. Additionally, these tools don’t have the ability to edit captions after a session or create notes alongside captions in an integrated way.
Caption.Ed overcomes these limitations by providing higher accuracy, customisable dictionaries, and a seamless note-taking function.
Caption.Ed offers real-time, high-accuracy captions and transcripts that are platform-agnostic, meaning unlike built-in solutions, they work across a wide range of operating systems (Windows, Mac, Chromebook, mobile devices ect) & formats, including video conferencing platforms, in person lecture capturing, browser content & in person discussions.
Caption.Ed also provides editable, downloadable transcripts, subject-specific customisation such as customer word functionality, and the ability to generate captions for pre-recorded content as well as live sessions, unlike built-in captioning tools.
Comparing to in-build speech tools, Caption.Ed is significantly more accurate and reliable. So by providing a student with in-built tools would result in a significant reduction on accuracy with any subject matter that has any level of specificity.
Don’t take our word for it
What people are saying
Caption.Ed vs Zoom
Learn more about our features
Generate highly accurate captions

Take more effective notes

See for yourself
Discover how Caption.Ed’s accuracy stacks up against competitors by choosing a sample clip below.