Scaling workplace support for civil servants with Caption.Ed

Supporting diverse needs at scale across the civil service

How do you make sure thousands of civil servants have the assistive technology they need?

That’s the challenge currently being tackled by one UK government department we recently partnered with to provide Caption.Ed. With a workforce as large and diverse as theirs, providing the right tools to support individual access needs — from hearing loss to ADHD and other neurodivergent conditions — is critical.

“We brought Caption.Ed into our business with the goal of meeting Assistive Technology needs,” explains a civil servant responsible for software asset management. Whether it’s a staff member who lipreads in meetings or someone who struggles to retain key discussion points, the solution needed to be intuitive, flexible, and secure enough to work across departments.

Caption.Ed for d/Deaf, hearing loss, and neurodivergent staff

The rollout of Caption.Ed at this government department started small — with a handful of licences.

It was originally brought in to support civil servants who were d/Deaf or had hearing loss and needed accurate, real-time captions during meetings. Microsoft Teams had built-in captions, sure, but they weren’t always reliable. Civil servants who relied on lipreading or needed clarification were still missing out.

Then something interesting happened. The occupational health provider noticed how well Caption.Ed was working and started recommending it again and again.

Civil servants with ADHD and other cognitive differences found Caption.Ed especially useful too. The ability to review transcripts and highlight key points helped them process information in their own time and stay on track without needing to repeat meetings.

From 5 to 150 licences and still growing

Thanks to word-of-mouth referrals and consistent positive feedback, Caption.Ed’s footprint at this government department grew fast. In fact, licences jumped from 5 to 150 in a short time — all through internal demand.

As Sarah, our Customer Success Manager, shared: “The growth we’ve seen here reflects how effective Caption.Ed can be when users feel empowered to advocate for it themselves. We’re proud to support that kind of momentum.”

This kind of organic adoption speaks volumes. Here’s why Caption.Ed has become the ultimate captioning and note-taking tool for civil servants:

Accuracy that people trust: Caption.Ed consistently outperforms the built-in captioning tools. That level of reliability builds trust and saves time in the workplace.

Secure and private: Caption.Ed is ISO 27001 certified and processes data in accordance with GDPR, ensuring recordings and note stay confidential. This is essential, especially when dealing with sensitive information across government departments.

Accessibility that scales: Caption.Ed’s note-taking and captioning features support a wide range of users, not just one specific group. That makes it a valuable all-round tool for a diverse workplace.

Effortless onboarding with minimal training: From day one, Caption.Ed has saved time for busy colleagues and managers alike. Its intuitive design means civil servants have been able to start using it right away, without needing extensive or exhausting training.

Ongoing support when it’s needed: While most users can get started with Caption.Ed independently, our Customer Success team has remained on hand to answer questions and provide hands-on support whenever needed.

What’s next?

Thanks to word-of-mouth referrals and consistent positive feedback, Caption.Ed’s footprint at this government department grew fast. In fact, licences jumped from 5 to 150 in a short time — all through internal demand.